We understand uncontrollable changes in the travel industry and personal matters arise so your travel plans may have to change. With that in mind, Runabouts Shuttle Inc. has a very simple cancellation policy: regardless of whether you made your reservation online or via our 801-298-0300 number, just give us 4 hours notice prior to your pickup time and we will give you a full refund. Refunds normally show up on your account within 3-5 business days. Unfortunately, Runabouts Shuttle Inc. will not refund payment if cancelled with less than 4 hours notice prior to pickup time or in the event of a no-show.